Send Documents via SMS

Published on: 09/09/2025

Now, you can easily send documents directly through SMS, ensuring they reach your clients quickly. You also have the option to combine SMS with Email for maximum visibility. Customize your document notifications and create personalized SMS templates for a more tailored experience.

Call Failure Reasons Displayed on Dialer

Published on: 09/09/2025

If an outbound call doesn't go through, the error reason will now appear right after the call ends on the dialer. This feature increases transparency and helps you take necessary corrective actions.

Guidance for Call Timeout Settings

Published on: 09/09/2025

We're here to help you set a Healthy Incoming Call Timeout in your Kraken CRM.

New Document Decline Features

Published on: 09/08/2025

Now, you can give recipients the option to decline a document, specify reasons, and add personal notes. This new "Declined" status will appear in your Documents & Contracts workflows. We've enhanced our email builder to include Decline Reasons and Detailed Feedback fields for customized messaging. Declined documents are moved to the Archived section and are no longer signed. Access complete decline history, showing who declined, when, and why, right from your dashboard.