Custom Call Outcomes: Streamline Your Call Processes

Effortlessly manage your calls by choosing a custom outcome after each call. This feature allows you to trigger specific actions based on the outcome you select.

What’s New:

1. Post-call Selection: After each call, select an outcome (e.g., Follow Up) through the Web Dialer.

2. Customizable Options: Admins can create, edit, and remove call outcomes.

3. Automation Ready: New "Custom Disposition" filter under "Call Details" for triggering follow-up actions.

4. Record Keeping: Outcomes are saved to the call record for future reporting.

Why it Matters:

Instantly finalize calls, allowing more time for additional daily calls. This feature offers clearer automation pathways by reacting to representative-selected outcomes rather than just system statuses, ensuring a consistent and auditable process.

How it Works:

1. Complete your call.

2. Choose an outcome.

3. Watch as workflows instantly activate based on compatible rules.

For Admins:

1. Navigate to Settings, then Phone System, then Voice, and finally Call Dispositions.

2. Add or edit up to 10 dispositions.

3. Use the Custom Disposition filter in workflows to manage follow-ups.

For any further details, please reach out to our team via a support ticket.