Streamlined Deskphone Call Transfers

You can now easily transfer calls coming through IVR to another deskphone. Previously, you couldn't pass a call from an IVR flow to another deskphone user, but this limitation is gone.

What’s New:

1. Transfer IVR calls from your deskphone to another deskphone user.

2. Standard call transfers remain unchanged.

Why it matters:

This update enhances your call-handling capability, allowing seamless collaboration and improved customer experience by enabling call transfers.

How it works:

During an active IVR call on your deskphone, simply initiate a transfer and dial your colleague's extension. The call is seamlessly transferred to their deskphone.

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Direct Dial Deskphone Extensions

You can now directly reach any teammate with a deskphone by dialing their extension. For instance, if a teammate’s extension is 3001, just dial 3001 to connect directly from your deskphone.

What’s New:

1. Initiate calls to colleagues directly through deskphone extensions.

2. Currently available only for deskphones.

Why it matters:

This feature speeds up internal communication, saving time by allowing quick and direct connections to colleagues, enhancing productivity.

For more details:

Please reach out to our team via a support ticket.